Contact us.. with any queries.
Bullgroup, Unit D, Henfield Business Park, Henfield, East Sussex, BN5 9SL
Registering
Before you can bid you must register with us. You can register just to receive Emails when we will keep you up to date with what is happening. However if you want to bid we need your Full Registration Details which will include options for your method of payment (not needed). These will be entered via our secure server to ensure confidentiality. You can however telephone or fax your payment details.
Keep note of your login and password as these are needed to bid.
Read our Privacy Statement to see our policy on client confidentiality.
Now you have registered.
You can now make bids in the auction after replying to the email we send you. We need this to confirm your email address.
Find a product that you are interested in from the category or full product listing and go through to the bidding form. Here will be displayed the full product details, warranty and shipping arrangements as well as the current winning and losing bids. The next bid is already filled in for you although you can make this any amount you desire.
Fill out the quantity that you want if there is more than one item on offer. If you are bidding for more than one then you can also state whether you want to accept partial or complete fulfillment.
If you want you can fill in an amount in the maximum bid section. If you do this and any subsequent bid outranks you then your bid will be raised up to but not above your maximum to match that bid and you will be sent an email notification.
Click on Submit and your bid will be registered and the screen redisplayed with the new information. Hopefully your bid will appear as a winner unless someone is using the autobidding system.
Should your bid be substantially higher than a previous bid then you will be alerted to this in case you made a mistake and you will be asked to confirm this bid by clicking on the submit button again.
Winning bids are ranked by price,quantity, and time of bid.
You will receive an email should someone outbid you or if you are a winner at the end of the auction.
Good Bidding
Making and Raising Bids
How do I make a bid?
Follow our guideline in our bidding and registration guide to learn how to make a bid and how bids are ranked
Can I check on bids I've made in the past?
Yes -Go to our Historic bids page where you can check out past bids and compare them against the winning bid.
Can I bid on more than one item at the same time?
Yes. But if you win more than one item make sure that your credit card limit can cover this.
I entered a winning bid but was beaten at the same price - Why?
You can be outbid at the same price for several reasons.
I was outbid by a lower bid - Why?
This should only happen if you bid for more than one item and stated that you wanted all or none. If so then lower bids will be accepted if your bid cannot be fulfilled. E.G if there are 10 on order and you bid for all 10 at £90 the a single bid of over £90 will mean that you don't get any, even if all other bids are below £90.
Selling and Tendering
How do Run my own Auction from my own Site?You need to register then add a product to the auction. On the final page before starting the auction you will be shown some HTML code that you can cut and paste to your own site. This will display a bid button which will be generated automatically and contain the current bidding price. When the bidder clicks on the button he will taken to the bidding form which resides on our site.
How do I sell an items?
First you must register. Give as many details as possible to help identify you as a genuine seller. A link to your own homesite helps as does registering tour credit card details. Once registered go into the Buyers/Seller area and just add an item. Once the details are added it will appear in the auction.
How do I list my requirement for a supplier?
First you must register. Give as many details as possible to help identify. The process is the same as for adding items to an auction except that no reserve is needed. Bidders will succeed by suppling lowere bids. There is no obligation to accept the lowest offer.
Can I check on auctions I've run in the past?
Yes -Go to our Historic sales page in the Buyers/Sellers area where you can check out past auctions.
Can I sell on more than one item at the same time?
Yes. You can sell as many lots of a particular item as you want.
Can I run lots of items in the auction at the same time ?
Yes. You can run as many auctions item as you want.
Auction Completion
I was outbid after the auction finished. Why?
If bidding is still taking place at closing time we keep the auction aopen to give bidders a chance to compete. This caters for problems with internet speed and to give losing bidders the chance to get in another bid. As soon as the bidding stops we close the auction.
How do I know if I've won?
We will let you know by email the winning bid, shipping costs etc.
I received an email saying that the item had not reached it's reserve. What does this mean?
Some items have a hidden reserve price set. On the products details it will state either 'No Reserve' or 'Reserve in force'.
Delivery and Packing
How are goods despatched?
(This only applies to goods supplied by Bull.)Currently we ship using Parcelforce, probably the largest UK delivery company. Shipping charges are stated in the products details.
Allow three to five working days for delivery.
I bought more than one item. Will my delivery charge be reduced.?
(This only applies to goods supplied by Bull.)If possible we will pack more than one item together and reduce the delivery charge, especially if you have bought multiple quantities of a single item. We cannot guarantee this however as some items might be despatched from separate points.
Will you deliver to any address?
(This only applies to goods supplied by Bull.)Generally we only deliver to the cardholders address. We will deliver to other addresses for regular clients or where we are satisfied as to the authenticity of the card.
I live outside the UK. How much will my delivery charge be.
Use our Ready Reckoner to find out your approximate delivery charge.?
General
What if the merchandise is damaged, not what I bought, or has parts missing?
(This only applies to goods supplied by Bull.)Guarantees are stated for each lot being sold. For new items the guarantee is a nornal producst guarantee backed up by our after sales and service department. Refurbished products carry a lesser guantee which will be clearly stated. This will normally maen either replacing or mending faulty goods. Some items such as job lots or faulty goods will be sold as stated.
What currency am I billed in?
(This only applies to goods supplied by Bull.)Our prices are quoted in British pounds and an approsimate rate in your local currency. Your credit card will be billed in pounds by us but your credit card company will convert this to your own currency.
How can I get removed?
Just Click here to remove yourself
Dutch Auctions
What is a dutch auction?
A dutch auction is the reverse of a normal auction in that the price drops until the first bidder gets the goods.
How should I bid?
Unlike the normal auction you don't need to enter a price. Just wait until you think the item could be yours and go for it.
Contact Information and Emails
Our site uses order and registration forms for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send newsletters and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the delist/deactivate section below. Email information is not passed on to any other interested party and can not be extracted from our site by web crawling software. Financial information that is collected is used to check the users' qualifications and bill the user for products and services.
Users may opt-out of receiving future mailings at any time by deregistering; see the delete/deactivate section below.
Financial Information
Financial information that is collected is used to check the users' qualifications for registration or purchasing. Credit information is collected via our secure server which prvents intermediate parties accessing the data. Alternatively this can be faxed separately using your Bullnet Reference (this allows name and credit card to arrive via different sources. So even if someone got the card number it would be useless without the name.).
We will only deliver to the cardholders address as registered with the card to prevent the use of stolen cards. The use of names, addresses and telephone numbers are used to verify cardholder information and are designed to prevent fraudulent use of cards.
Telephone Numbers
Telephone numbers are only used to contact the customer in the event of questions arising out of purchases or payment information. No unsolicted or cold calls will be made by us.
Use of Cookies
Our site uses cookies to keep track of your shopping cart and to save your password so you don't have to re-enter it each time you visit pages on our site during a browsing session. Our cookies are set for the duration of your browsing session and are not stored on your computer. As soon as you finish browsing the cookie disappears.
If your browser does not support cookies or you have cookies turned off you will still be able to use the site but might lose some functionality (e.g. it will not be possible to put more than one product in a shopping basket).
Use of IP Address
We only use your IP address to help diagnose problems with our server,
and to administer our Web site.
Removal from mailing lists
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
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Bullgroup, Unit D, Henfield Business Park, Henfield, East Sussex, BN5 9SL Tel (UK) 01273 491490Fax (UK) 01273 491813 |
